Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your data.
Last Updated: July 2025
Table of Contents
Summary (TL;DR)
- We collect only the data needed to provide and improve CreatorBridge services.
- Your data is never sold to third parties. We use it for analytics, support, and platform features.
- You can request, export, or delete your data at any time through your account settings.
- We use modern security practices and comply with global privacy laws including GDPR and CCPA.
- Contact us at privacy@cre8bridge.com for privacy questions.
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Profile information and preferences
- Account settings and configuration
- Payment information (processed securely by Stripe)
Social Media Data
When you connect your social media accounts, we collect:
- Public profile information (username, follower count, bio)
- Content performance metrics and analytics
- Engagement data (likes, comments, shares)
- Content metadata (hashtags, captions, posting times)
Usage Data
We automatically collect:
- Platform usage patterns and feature interactions
- AI tool usage and generated content
- Device information and browser data
- IP address and general location data
How We Use Your Information
Service Provision
- Provide and maintain CreatorBridge services
- Generate AI-powered content recommendations
- Deliver personalized analytics and insights
- Process payments and manage subscriptions
Platform Improvement
- Analyze usage patterns to improve features
- Develop new AI capabilities and tools
- Optimize platform performance and user experience
- Conduct research and development
Communication
- Send important service updates and notifications
- Provide customer support and respond to inquiries
- Share relevant content and feature announcements
- Send marketing communications (with your consent)
Data Retention & Your Rights
Data Retention
We retain your data for as long as your account is active or as needed to provide services:
- Account data: Until account deletion
- Usage analytics: 2 years
- Payment records: 7 years (legal requirement)
- Support communications: 3 years
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent for data processing
Security
Data Protection
We implement industry-standard security measures:
- End-to-end encryption for data transmission
- Secure cloud infrastructure with regular security audits
- Multi-factor authentication for account access
- Regular security updates and vulnerability assessments
- Employee training on data protection practices
Incident Response
In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate steps to secure the platform.
International Transfers
CreatorBridge operates globally and may transfer your data to countries outside your residence. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions where applicable
- Certified compliance with international privacy frameworks
Children's Privacy
CreatorBridge is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Email notification to your registered email address
- In-app notification within the platform
- Updating the "Last Updated" date at the top of this policy
Continued use of CreatorBridge after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Have questions? Contact us at support@cre8bridge.com for assistance.