Frequently Asked Questions

Find answers to common questions about CreatorBridge. Can't find what you're looking for? Contact our support team

Getting Started

How do I get started with CreatorBridge?

Simply sign up for a free account at cre8bridge.com/register. Once registered, you can connect your social media accounts and start using our AI-powered features immediately. Our onboarding guide will walk you through the setup process.

Which social media platforms does CreatorBridge support?

CreatorBridge supports TikTok, Instagram, YouTube, Twitter, LinkedIn, and Facebook. We're constantly adding support for new platforms based on user requests.

Do I need any technical skills to use CreatorBridge?

Not at all! CreatorBridge is designed to be user-friendly for creators of all technical levels. Our intuitive interface and guided workflows make it easy to manage your content and grow your audience.

Can I use CreatorBridge on my mobile device?

Yes! CreatorBridge has native mobile apps for iOS and Android, plus a mobile-optimized web version. You can manage your content, check analytics, and schedule posts from anywhere.

Features & Functionality

How does the AI strategy engine work?

Our AI analyzes your niche, audience behavior, trending topics, and competitor performance to generate personalized content strategies. It provides weekly recommendations for post ideas, optimal timing, hashtags, and engagement strategies.

Can I schedule posts to multiple platforms at once?

Absolutely! Our smart content planner allows you to create once and publish everywhere. You can customize the content for each platform while maintaining your brand consistency across all channels.

What kind of analytics does CreatorBridge provide?

We provide comprehensive analytics including engagement rates, follower growth, audience demographics, peak activity times, content performance comparisons, and revenue tracking. All data is presented in easy-to-understand dashboards.

How does the brand deal marketplace work?

Our marketplace connects you with relevant brands looking for partnerships. Based on your niche, audience size, and engagement rates, we match you with suitable opportunities. You can negotiate terms directly through our platform.

Pricing & Plans

Is CreatorBridge really free?

Yes! Our Free plan includes core AI strategy features, basic content planning, and analytics for up to 10 posts per month. You can upgrade to Pro for unlimited features and advanced tools.

Can I cancel my subscription at any time?

Absolutely. You can upgrade, downgrade, or cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees.

Do you offer refunds?

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with CreatorBridge, contact our support team for a full refund within 30 days of purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and for Enterprise customers, we also support invoicing and bank transfers.

Account & Security

Is my data safe with CreatorBridge?

Yes! We use enterprise-grade encryption, are GDPR compliant, and never sell your data. Your content and personal information are stored securely and you maintain full ownership.

How do you protect my social media accounts?

We use OAuth authentication, which means we never store your passwords. You can revoke CreatorBridge's access at any time through your social media account settings.

Can I export my data?

Yes, you can export all your data including analytics, content history, and account information at any time from your dashboard settings.

What happens if I delete my account?

If you delete your account, all your data will be permanently removed from our servers within 30 days. You can download your data before deletion if needed.

Support & Help

How can I get support?

Free users can access our knowledge base and community forum. Pro users get priority email support with responses within 4 hours. Enterprise customers have access to dedicated account managers and phone support.

Do you offer training or onboarding?

Yes! We provide comprehensive onboarding for all users, with personalized training sessions available for Pro and Enterprise customers. We also have video tutorials and detailed documentation.

Can I suggest new features?

Absolutely! We love hearing from our users. You can submit feature requests through our feedback portal or contact our product team directly. Many of our features come from user suggestions.

Do you have an API?

Yes, Enterprise customers have access to our REST API for custom integrations. We provide comprehensive documentation and developer support for API implementation.

Still have questions?

Our support team is here to help you get the most out of CreatorBridge. We typically respond within 4 hours during business hours.